Pet owners consider their pets to be family members. They
are their fur babies and want to feel secure knowing that someone will be available
to answer their call in an emergency. Our receptionists are also pet owners and
understand the same concerns that come with owning a pet.
The SmartPhone Secretary’s team of experienced and dedicated
agents receives specialized training to manage calls specific to your veterinary
practice. They are committed to making sure every call is handled with care and
compassion.
The SmartPhone Secretary is available around the clock, whether
you need help with calls throughout the day, after hours or holidays. You can
trust that your customers will be treated with the same level of professionalism
as they receive from your office personnel with every call.
An Extension of Your Team
Our team acts as an extension of your office and your
policies are strictly followed. You provide us with specific instructions on how
you want your calls handled. Your emergency calls can be promptly delivered to
a veterinary specialist, doctor on-call or designated staff member, while any office
or non-emergency calls can be delivered at your convenience.
The SmartPhone Secretary is a true live veterinary answering
service, specializing in inbound call center services. All receptionists are
U.S.-based. We offer live, reliable phone answering 24/7; bilingual
receptionists; a customized greeting and message script; prioritized message
taking; preferred contact method dispatching; appointment scheduling; verbal
message delivery; voicemail services; a secure web portal and so much more.
You Can Rely On Us
The SmartPhone Secretary answering service for veterinary
hospitals and clinics will provide you with 24-hour availability and prompt
emergency dispatching. We are a personalized service tailored to your practice,
big or small.
Learn why veterinary professionals
can count on SmartPhone Secretary to be their preferred answering service.
